FAQ

General

Do you use any synthetic fragrances?

No. All ingredients come from nature, not a lab. 95 percent of chemicals used in synthetic fragrances are derived from petroleum (crude oil) and include benzene derivatives (carcinogenic), aldehydes, toluene, and many other known toxic chemicals that have been linked to cancer, birth defects, central nervous system disorders and allergic reactions.

There are also NO: cheap fillers, preservatives, petrochemicals, sulfates, detergents, preservatives, artificial colors, fragrances, or GMOs.

Are your products vegan & cruelty free?

They sure are! Products are Leaping Bunny Certified and Vegan.
All perfumes are tested on willing friends.

Are your plant ingredients sustainable?

I’m committed to never using any plants whose native populations are being depleted due to unethical over harvesting or are on The United Plant Savers “at risk” list. Only sustainable ingredients from ethical sources are used.

Are your products comprised of organic, wild-crafted, or sustainable ingredients?

I use a certified organic sugarcane alcohol base. The essential oils sourced are organic and wildcrafted. I’m mindful in my selection process, never choosing oils or extracts that come from at-risk or threatened species. Only the purest, highest quality oils are used.

Are your products Unisex?

Yes. I disagree with the idea of certain scents being for women and others for men. I’m excited to explore a line that isn’t limited by these manufactured principals.

Are your products made in the USA?

They sure are! Hand crafted in small batches here in sunny San Diego, California.

What’s the difference between Natural perfume and Synthetic perfume?

Natural perfumes are made with plant-derived ingredients that have been distilled straight from their natural source such as roots, flowers, tree resins and moss. These naturally-derived ingredients are inherently fragrant, and are then blended to create the perfume which is preserved in a carrier. They do not contain synthetic ingredients.

Synthetic perfumes are made with cheap, often petroleum-derived chemicals. These chemicals have been associated with hormone disruption and allergic reactions, and many have not been assessed for safety. Read More here.

Ingredients

What are essential oils, absolutes and CO2 extracts?

All three are terms for the natural aromatic fluids found in the seeds, bark, stems, roots, flowers, and other parts of plants. It is the method of extraction that differentiates them.

Essential oils are typically distilled (by water or steam or a combination of both) but can also be cold pressed or expeller pressed (as is the case with some of the citrus oils).

Some flowers, such as rose, jasmine, lotus and orange blossom, are oftentimes extracted as Absolutes since they are too delicate for steam (heat) distillation; which can damage their petals. Instead, they are processed by enfleurage (a traditional method using fat to extract the fragrant part of the plant) or more commonly by solvent extraction (using mineral solvents).

CO2 extracts are created from a relatively new and highly efficient extraction process. Instead of mineral solvents, carbon dioxide is pressurized until it becomes a liquid – which then acts as the solvent to extract aromatic oils from plants.

What is organic sugar cane alcohol?

USDA certified organic cane alcohol is NOT the same as denatured alcohol. Denatured alcohol contains poisonous additives and is not meant to be ingested and should not be absorbed through the skin (most fragrances use denatured alcohol). My organic cane sugar alcohol comes from a family-owned business in Oregon. It is environmentally sound and has been filtered using a three-stage system to ensure the highest level of purity.

Why does my product smell slightly different from last time I purchased it?

Veyali products are hand blended and created from organic, wildcrafted, and sustainable essential oils and plant extracts. Slight variance from batch to batch may occur, due to seasonal differences in crop yield. The temperature, rain water and soil conditions may vary from year to year; producing slightly different crop yields. This is part of the beauty of buying small-batch and natural beauty products.

Packaging

Can I purchase a new Room Spray and reuse my existing sprayer?

You sure can! Thanks for minimizing your usage of plastic.

Just leave a “note” when you place your order and I won’t include a new sprayer.

Keep in mind that essential oils have large molecules and can occasionally jam up the mechanism in trigger sprayers. This possibility increases the longer the sprayer is being used. If you purchase new bottles and continue to reuse one sprayer, you might find this becomes an issue at some point. If so, feel free to reach out and I’ll remedy the situation pronto.

Are your shipping materials eco-friendly?

They sure are! All materials used are made of recycled materials and are biodegradable.

At times, I might include packing peanuts in your package. Rest assured, these are also biodegradable (they dissolve in water!) I never purchase these peanuts—I receive them in my vendor orders and save them in hopes of extending their usage lifespan.

Shipping & Returns

What is your shipping policy?

Orders ship within 3 business days (Mon-Fri) after receiving payment. Exceptions may occur during holidays, or if there’s been a note made to our social media/website noting otherwise. Once your order has been placed you will receive an email confirmation and once your order has shipped an email with your tracking information.

Veyali ships within the United States and Canada.

What is your return policy?

Due to the nature of these products, returns are not accepted. Samples are offered for sale and it’s recommend that you try the products before purchasing larger quantities to ensure satisfaction.

If an item is damaged in shipping, it will be replaced if you send a photo of the damaged item within 48 hours of receipt. Email at damage@veyali.com and be sure to hold onto the entire package for 30 days in case USPS wishes to inspect the item.

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