FAQ

F A Q

General

What’s the difference between Natural perfume and Synthetic perfume?

Natural perfumes are made with plant-derived ingredients that have been distilled straight from their natural source such as roots, flowers, tree resins and moss. These naturally-derived ingredients are inherently fragrant, and are then blended to create the perfume which is preserved in a carrier (in our case, organic sugarcane alcohol). They do not contain synthetic ingredients.

Synthetic perfumes are made with cheap, often petroleum-derived chemicals. These chemicals have been associated with hormone disruption and allergic reactions, and many have not been assessed for safety. Read More here.

Do you use any synthetic fragrances?

No. All our ingredients come from nature, not a lab. 95 percent of chemicals used in synthetic fragrances are derived from petroleum (crude oil) and include benzene derivatives (carcinogenic), aldehydes, toluene, and many other known toxic chemicals that have been linked to cancer, birth defects, central nervous system disorders and allergic reactions.

There are also NO: cheap fillers, preservatives, petrochemicals, sulfates, detergents, preservatives, artificial colors, fragrances, or GMOs.

Are your products vegan & cruelty free?

They sure are! Our products are both Leaping Bunny Certified and Vegan Certified.
All perfumes are tested on willing friends.

Are your plant ingredients sustainable?

We are committed to never using any plants whose native populations are being depleted due to unethical over harvesting or are on The United Plant Savers “at risk” list. We only use sustainable ingredients from ethical sources.

Take our Royal Hawaiian Sandalwood, for example. Sadly, Sandalwood is an oil that has become virtually extinct due to over harvesting. The good news is that we have found a sustainable source harvested from a family-owned plantation committed to reforestation.

Are your products comprised of organic, wild-crafted, or sustainable ingredients?

We use a certified organic sugarcane alcohol base. The essential oils that we source are organic and wildcrafted. We are mindful in our selection process, never choosing oils or extracts that come from at-risk or threatened species. We only use the purest, highest quality oils.

Are your perfumes Unisex?

Yes. We disagree with the idea of certain scents being for women and others for men. We are excited to explore a line that isn’t limited by these manufactured principals.

Do natural perfumes last as long on the skin as synthetic perfumes?

Simply put, no. Synthetic perfumes consist of chemicals that basically “glue” the fragrance to your skin or clothing. Natural perfumes contain none of these chemicals/preservatives. Each individual’s skin is different so the longevity varies. The scent generally lasts two to five hours and you may anoint as often as you’d like!

TIP: Make sure your skin is well moisturized before applying natural perfume. This way the skin doesn’t absorb the perfume as quickly.

Scent fatigue can also affect your perception of the perfume strength. This is fairly common. In the first few days, applying the perfume once feels like more than enough for a scent that lasts hours. But over time, you naturally get used to wearing your perfume and feel it is weakening. It likely isn’t. You can counter this affect by alternating the scents you wear.

How “strong” are Natural Perfumes?

Natural perfumes are not overpowering and will stay within a few feet of your body. Don’t infringe on the personal scent preferences of others. Go natural.

What are the tiny particles/sediment I see in the perfume?

They are naturally occurring material from the 100% natural plant ingredients that we use and not impurities. We strain our perfumes to minimize the inclusion of such particles, but it’s possible some may appear after some time.

How are the different colors of the perfumes achieved?

The colors come solely from the natural pigments of the aromatics used in that particular blend. Naturally lovely.

It’s possible that subtle color changes could occur over time. This is perfectly normal.

Are your products made in the USA?

They sure are! Hand blended in small batches and poured here in sunny San Diego, California.

Ingredients

What are essential oils, absolutes and CO2 extracts?

All three are terms for the natural aromatic fluids found in the seeds, bark, stems, roots, flowers, and other parts of plants. It is the method of extraction that differentiates them.

Essential oils are typically distilled (by water or steam or a combination of both) but can also be cold pressed or expeller pressed (as is the case with some of the citrus oils).

Some flowers, such as rose, jasmine, lotus and orange blossom, are oftentimes extracted as Absolutes since they are too delicate for steam (heat) distillation; which can damage their petals. Instead, they are processed by enfleurage (a traditional method using fat to extract the fragrant part of the plant) or more commonly by solvent extraction (using mineral solvents).

CO2 extracts are created from a relatively new and highly efficient extraction process. Instead of mineral solvents, carbon dioxide is pressurized until it becomes a liquid – which then acts as the solvent to extract aromatic oils from plants.

What is organic sugar cane alcohol?

USDA certified organic cane alcohol is NOT the same as denatured alcohol. Denatured alcohol contains poisonous additives and is not meant to be ingested and should not be absorbed through the skin (most fragrances use denatured alcohol). Our organic cane sugar alcohol comes from a family-owned business in Oregon. It is environmentally sound and has been filtered using a three-stage system to ensure the highest level of purity.

Why does my perfume or room spray smell slightly different from last time I purchased it?

Our perfumes and room sprays are hand blended and created from organic, wildcrafted, and sustainable essential oils and plant extracts. Slight variance from batch to batch may occur, due to seasonal differences in crop yield. The temperature, rain water and soil conditions may vary from year to year; producing slightly different crop yields. This is part of the beauty of buying small-batch and natural beauty products.

Bottle / Packaging

Tell me about your wood caps!

Gina’s Dad, a retired guitar maker, hand makes these gorgeous caps. Each scent is paired with a different hardwood. Because this is a natural product, no two caps will look exactly alike.

Why did my sprayer stop working?

Natural oils have large molecules and can occasionally jam up the mechanism in the trigger sprayers. If this happens, unscrew the spray top and soak it in hot water with a bit of white vinegar or epsom salts and try spraying that solution so it can work its way through the mechanism. This will help unclog the oil and should allow your sprayer to work again. If for some reason that doesn’t solve the issue, please contact us.

Storage / Shelf Life

How long do your products last once I open them?

It is recommended that the perfumes be used within 12 months and room sprays within 6 months after opening—as our products are formulated without synthetic preservatives or additives.

Where should I store Veyali products?

To keep this perfume fresh, store in a cool, dark place. (Our Forest Prism box was designed as a stylish way to protect your perfume from light.)

Safety

Are your perfumes safe for pregnant women?

Though the ingredients used in our products are natural, some essential oils are contraindicated for pregnancy. As always, if you have any questions or concerns about certain ingredients, please consult with your physician prior to using.

I’ve had allergic reactions to perfumes in the past. Will I experience the same reaction to yours?

Regardless of whether a perfume is Natural or Synthetic, it may still cause an allergic reaction depending on the person’s sensitivities. We recommend purchasing a sample and doing a patch test. All our perfumes are tested on humans and we have not seen any adverse reactions.

Shipping & Returns

+ Orders ship within 3 business days (Mon-Fri) after receiving payment. Exceptions may occur during holidays, or if there’s been a note made to our social media/website noting otherwise. Once your order has been placed you will receive an email confirmation and once your order has shipped we will email your tracking information.

+ We only ship within the United States and Canada.

+ Due to the nature of our perfumes and room sprays, we do not accept returns. We offer samples for sale and recommend that you try our products before purchasing larger quantities to ensure satisfaction.

If an item is damaged in shipping, it will be replaced by us if you send us a photo of the damaged item within 48 hours of receipt. Email us at damage@veyali.com and be sure to hold onto the entire package for 30 days in case USPS wishes to inspect the item.

Availability

Our perfumes and room sprays may be unavailable at certain times because they are hand blended in small batches and then aged. This ensures the highest quality product. If a product is listed as “sold out,” be assured that we have another batch aging that will soon be available.

Ready to go natural?

Try Perfume at Home for $7

You Get

Sample vials of CIELO + OLIYA
$7 credit to apply towards a full bottle

Sign Up & Get 15% Off Your First Order

Plus occasional Veyali news delivered straight to your inbox.